Privacy Policy

Effective Date: December 10, 2024

This Privacy Policy describes how Tronify Energy Solutions LLC ("Tronify," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website (tronify.rent) and services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our services:

• Wallet Addresses: TRON blockchain wallet addresses for energy delegation
• Transaction Data: Details of energy rental transactions and blockchain interactions
• Account Information: Email address, username (if you create an account)
• Communication Data: Information you provide when contacting our support team
• Payment Information: Cryptocurrency transaction records (we do not store private keys)

1.2 Information Automatically Collected

When you use our services, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent on our platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, access times, error messages
• Cookies: Small data files stored on your device (see Section 9)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Processing energy rental requests and delegating energy to your wallet
• Managing your account and providing customer support
• Sending transaction confirmations and service updates
• Authenticating your identity and preventing fraud

2.2 Service Improvement

• Analyzing usage patterns to improve our platform
• Developing new features and services
• Testing and troubleshooting technical issues
• Conducting research and analytics

2.3 Communication

• Responding to your inquiries and support requests
• Sending important service announcements
• Providing technical support and updates
• Marketing communications (with your consent, where required)

2.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and preventing illegal activity
• Enforcing our Terms of Service
• Protecting our rights and the rights of others

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist in operating our business:

• Cloud hosting providers (infrastructure services)
• Analytics providers (usage statistics and platform optimization)
• Customer support tools
• Security and fraud prevention services

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate and prevent fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our website.

4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Safeguards

• Encryption: All data transmissions use TLS 1.2+ encryption
• Secure Storage: Data stored on encrypted servers with strict access controls
• API Security: API keys are hashed and securely stored
• Network Security: Firewalls and intrusion detection systems

4.2 Organizational Safeguards

• Access Controls: Limited employee access on a need-to-know basis
• Security Training: Regular security awareness training for staff
• Incident Response: Documented procedures for security incidents
• Third-Party Audits: Regular security assessments and penetration testing

Important: While we use industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for 90 days after closure
• Transaction Records: Retained for 7 years for tax and legal compliance purposes
• Support Communications: Retained for 3 years for quality assurance
• Log Data: Retained for 90 days for security and troubleshooting

After the retention period, we securely delete or anonymize your information. You may request earlier deletion subject to our legal obligations.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Right to Access: Request a copy of your personal information
• Right to Portability: Receive your data in a structured, machine-readable format

6.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)

6.3 Control and Objection

• Right to Object: Object to processing of your information for specific purposes
• Right to Restrict: Request limitation of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@tronify.rent. We will respond within 30 days.

7. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

7.1 Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide our services to you
• Legitimate Interests: To improve our services and prevent fraud
• Legal Compliance: To comply with applicable laws
• Consent: Where you have given explicit consent (e.g., marketing)

7.2 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: dpo@tronify.rent
Address: Tronify Energy Solutions LLC, 2875 S Orange Avenue, Suite 500, Orlando, FL 32806, USA

7.3 Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

8. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

8.1 California Privacy Rights

• Right to Know: Information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: Equal service and pricing regardless of privacy choices

8.2 Categories of Information We Collect

• Identifiers (wallet addresses, email addresses, IP addresses)
• Commercial information (transaction history)
• Internet activity (usage patterns, device information)
• Professional information (business account details)

To exercise your CCPA rights, contact us at privacy@tronify.rent or call +1 (407) 438-7621.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Security Cookies: Authenticate users and prevent fraudulent activity

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may impact functionality)
• Delete all cookies when closing the browser

10. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services (e.g., wallet providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we work with include:

• TRON blockchain network
• Wallet providers (TronLink, WalletConnect, etc.)
• Cloud infrastructure providers
• Analytics services

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@tronify.rent, and we will delete the information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Binding Corporate Rules for service providers

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if you have an account)
• Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-specific inquiries: dpo@tronify.rent

For general support: support@tronify.rent